Terms and Conditions

Terms and Conditions for The Ginger Stitch Tailoring Services

Effective Date: 11/1/2024

Welcome to The Ginger Stitch, your trusted online tailor for custom clothing. Please read our terms and conditions carefully before using our website and services. By placing an order, you agree to be bound by these terms.

1. General Information

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Business Name: The Ginger Stitch

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Business Address: Indiana

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Email Contact: hannah@thegingerstitch.com

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Phone Number: (574) 304-4245

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Website: https://thegingerstitch.com

These terms and conditions apply to all products and services offered through our website.

2. Order Process

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Placing an Order: By placing an order on our website, you are agreeing to purchase custom tailoring services and/or products as described. You will receive an order confirmation email with the details of your purchase.

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Customization: All products are custom-made based on the measurements and specifications provided by you. It is your responsibility to provide accurate and complete measurements to ensure a proper fit.

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Order Modifications: Any changes to the order must be made before production begins. Once the tailoring process has started, modifications may not be possible.

3. Pricing and Payment

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Pricing: All prices listed on the website are in USD and may be subject to change without prior notice. Prices exclude applicable taxes and shipping fees.

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Payment Methods: We accept payments via Venmo, CashApp, Zelle, and Credit/Debit Card. Payment is required in full before your order is processed.

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Promotions: Any discounts or promotions are subject to change and may have specific terms or expiration dates.

4. Shipping and Delivery

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Shipping: Once your order is complete, it will be shipped to the address provided. Estimated delivery times will be provided at checkout, though these are only estimates and may vary.

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Delivery Times: Custom-made products may require longer processing times. Please allow 14 business days for production and shipping.

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Shipping Costs: Shipping fees are calculated at checkout based on the delivery address and selected shipping method.

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International Shipping: We offer international shipping to selected countries. Additional duties or taxes may apply and are the responsibility of the customer.

5. Returns and Exchanges

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Custom Orders: Due to the bespoke nature of our products, we cannot accept returns or exchanges on custom-made items, unless there is a defect or error on our part.

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Defective Items: If your item is defective or does not meet the specifications agreed upon, please contact us within 30 days of receipt, and we will provide a solution, which may include a repair, replacement, or refund.

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Standard Returns: For non-custom items, returns are accepted within 30 days of receipt, provided the item is unused, unwashed, and in original packaging.

6. Cancellations

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Order Cancellation: You may cancel your order within 12 hours of placing it, provided the tailoring process has not begun. After this period, cancellations may not be possible.

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Refunds: Refunds will be processed to the original payment method and may take 3-5 business days.

7. Accuracy of Measurements

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Responsibility: It is your responsibility to provide accurate measurements and specifications. We provide detailed instructions to guide you in taking measurements, but we cannot be held liable for fit issues resulting from inaccurate or incomplete measurements.

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Fit Guarantee: If your item does not fit as expected due to an error on our part, we will offer a free alteration or refund, subject to our review of the issue.

8. Intellectual Property

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Copyright: All content on our website, including images, text, logos, and designs, is owned by The Ginger Stitch and is protected by copyright law.

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Use of Content: You may not use, reproduce, or distribute any content from our website without prior written consent from us.

9. Privacy and Data Protection

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Personal Information: We collect personal information such as your name, address, and payment details for the purpose of processing orders. We will not share this information with third parties except as necessary to fulfill your order or as required by law.

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Data Security: We use secure technology to protect your personal information during transactions. For more details, please refer to our Privacy Policy.

10. Limitation of Liability

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General Disclaimer: The Ginger Stitch is not responsible for any indirect, incidental, or consequential damages arising from the use of our services or products.

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Force Majeure: We are not liable for delays or failures in performance caused by circumstances beyond our control, including but not limited to natural disasters, strikes, or government restrictions.

11. Governing Law and Dispute Resolution

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Applicable Law: These terms and conditions shall be governed by and construed in accordance with the laws of [Country/State].

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Dispute Resolution: In the event of a dispute, we encourage you to contact us directly for resolution. If we are unable to reach a satisfactory resolution, disputes may be subject to mediation or arbitration.

12. Modifications to Terms

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We reserve the right to modify or update these terms and conditions at any time. Any changes will be posted on this page, and the updated terms will apply to all orders placed after the change.

By placing an order, you acknowledge that you have read, understood, and agree to these terms and conditions.

If you have any questions or concerns, please do not hesitate to contact us at hannah@thegingerstitch.com